TY  - BOOK
AU  - RAMANA,  V   VENKATA 
AU  - RAMANA,  V   VENKATA 
TI  - CUSTOMER RELATIONSHIP MANAGEMENT
SN  - 8174463216
U1  - 650 
PY  - 2005///
PB  - EXCEL BOOKS
KW  - RAMANA,  V   VENKATA 
ER  -